This Privacy Policy outlines how Idyllic Medicine Naturopathy ("we," "our," or "us") collects, uses, discloses, and protects your personal information when you visit our website, book appointments, or purchase products. We are committed to complying with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. Collection of Personal Information We collect personal information necessary to provide our naturopathy services and manage our website. This may include:

• Contact Information: Name, email address, phone number, and mailing address.

• Health Information: Medical history and other health-related details relevant to naturopathic consultations.

• Payment Information: Billing details for purchasing products or booking appointments.

• Usage Data: Information about your use of our website, including cookies, IP addresses, and browser details.

We only collect sensitive information, such as health details, with your explicit consent and when necessary for our services.

2. Use of Personal Information We use your personal information to:

• Provide naturopathic consultations and recommend suitable products.

• Facilitate appointment bookings and process payments.

• Communicate with you regarding our services, offers, and updates.

• Improve our website functionality and user experience.

• Comply with legal obligations and resolve disputes.

3. Disclosure of Personal Information We may share your personal information with:

• Service providers, such as payment processors or website hosting providers, who assist us in operating our business.

• Healthcare professionals, with your consent, for collaborative care.

• Regulatory authorities, when required by law or to ensure compliance.

We do not sell or rent your personal information to third parties.

4. Storage and Security of Personal Information We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. This includes:

• Using secure servers and encryption technologies.

• Restricting access to personal information to authorized personnel only.

• Regularly reviewing and updating our security measures.

5. Your Rights Under Australian law, you have the right to:

• Access the personal information we hold about you.

• Request corrections to any inaccurate or incomplete information.

• Withdraw consent for the use of your sensitive information.

• Lodge a complaint if you believe we have breached the APPs.

To exercise these rights, please contact us using the details provided below.

6. Cookies and Analytics Our website uses cookies and third-party analytics tools to enhance your browsing experience. You can adjust your browser settings to refuse cookies; however, this may affect the functionality of our website.

7. Third-Party Links Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites, and we encourage you to review their privacy policies.

8. Updates to This Policy We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website.

9. Contact Us If you have any questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, please contact us at:

Idyllic Medicine Naturopathy
Email: idyllicmedicine@gmail.com

Effective Date: 22/01/2025